Data Deletion

Last updated: August 22, 2026

You can delete your best-in-slot data at any time. This page explains how to request deletion, what gets deleted, and how long it takes. For how we handle data generally, see our Privacy Policy.

Disconnect Meta

If you have connected a Meta account, you can disconnect it from within best-in-slot at any time. Disconnecting asks Meta to revoke the app’s access and immediately deletes the stored Meta access token and connection details from our systems.

You can also remove best-in-slot from your Meta account settings (Settings & privacy → Settings → Business integrations / Apps and websites). That cuts off our access on Meta’s side, but Meta does not notify us when you do it — so to have the stored token and connection details deleted from our systems too, disconnect inside best-in-slot or email us at [email protected].

Delete your account and data

There isn’t a self-serve “delete account” button in the app yet — account deletion is handled by email, personally:

  1. Send a request to [email protected] with the subject “Data deletion request” from the email address on your account. We may ask you to confirm your identity before we proceed.
  2. Meanwhile, inside the app you can already delete individual brands (which deletes their audiences, products, and saved flows) and disconnect Meta at any time.

What we delete

  • Your account and profile information.
  • Your business profile, generated audiences, and the website content we processed for you.
  • Your uploaded logos and product photos.
  • Your generated ad concepts, images, copy, and saved flows.
  • Your Instagram posts — the drafts, captions, images, and schedules held here — and the link to the Instagram account you published as.
  • Your Meta connection, including the encrypted access token and Meta user details.

One honest exception: we keep the minimal billing records (payments, subscription history, credit ledger) that bookkeeping and tax rules require us to keep.

Please note: ads that best-in-slot created in your own Meta ad account live inside your Meta account — they are yours and remain under your control.

We do not delete objects inside your Meta ad account. You can pause or delete those ads yourself in Meta Ads Manager.

The same goes for posts already published to your Instagram profile: they are yours and they stay. Instagram’s API gives us no way to delete a published post — remove it in the Instagram app.

How long it takes

Disconnecting Meta and deleting the stored token happen immediately. Full account and data deletion requests are completed within 30 days, after which we confirm the deletion by email. Backups containing residual copies are purged on our normal backup rotation.

Contact

Questions about deleting your data? Email [email protected] and we’ll help.